Kotak Bank Customer Care Number: A Comprehensive Guide

In this article, we’ll cover everything you need to know about Kotak Bank customer care number, including how to reach them, the services they offer, and more.As one of the most popular private banks in India, Kotak Mahindra Bank has a strong reputation for providing reliable banking services to its customers. However, like any other financial institution, there may be times when you need to contact their customer care team for assistance with your account or to resolve any issues.

Introduction to Kotak Bank and the importance of customer care

Kotak Mahindra Bank is a private sector bank that offers a comprehensive range of banking and financial services to customers in India. The bank has a strong presence across the country, with over 1,600 branches and 2,500 ATMs. Kotak Bank’s customer care team is an essential resource for customers who require assistance with their accounts or have queries related to the bank’s products and services.

The customer care team at Kotak Bank is trained to provide prompt and efficient support to customers. Whether you have a query related to your account balance, need help with a transaction, or have a complaint, the customer care team is available to assist you.

Kotak Bank customer care number, Email, Website, Office Address

Kotak Bank customer care number for banking queries

If you have a query related to your Kotak Bank savings or current account, you can call the following customer care numbers:

• For banking services, call 1860 266 2666 or 1860 266 0811 (timings: 24×7)
• For NRI banking services, call +91 22 6600 6022 (timings: Monday to Saturday, 9:30 am to 6:30 pm)

Kotak Bank customer care number for credit card queries

If you have a query related to your Kotak Bank credit card, you can call the following customer care numbers:

For credit card services, call 1860 266 2666 or 1860 266 0811 (timings: 24×7)

For NRI credit card services, call +91 22 6600 6022 (timings: Monday to Saturday)

Kotak Bank customer care number for demat account queries

If you have a query related to your Kotak Securities demat account, you can call the following customer care number:

For demat account services, call 1800 209 9191 (timings: Monday to Friday, 8 am to 6 pm)

Kotak Bank customer care number for loan queries

If you have a query related to your Kotak Bank loan, you can call the following customer care numbers:

• For personal loan, call 1860 266 2666 (timings: 24×7)
• For home loan, call 1860 266 2666 (timings: 24×7)
• For car loan, call 1860 266 2666 (timings: 24×7)
• For other loans, call 1800 102 6022 (timings: Monday to Saturday, 9:30 am to 6:30 pm)

Kotak Bank Customer Care Email id

Kotak Bank Official Website

www.kotak.com

Registered Office Address

Kotak Mahindra Bank

Registered Office27 BKC, C 27,

G Block,Bandra Kurla Complex,

Bandra (E), Mumbai – 400051

Customer Care For NRI Customers

Kotak bank has Different Customer Care numbers for NRI customers and for customers from abroad.Here are customer care numbers for different countries. Customers can call following toll free numbers from different countries.

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Different ways to contact Kotak Bank customer care

Kotak Bank offers several convenient channels for customers to get in touch with the customer care team. These include:

Phone

Customers can call the customer care number to speak to a representative and get assistance with their queries. Kotak Bank has dedicated customer care numbers for different types of queries, as discussed in the next sections.

Email

Customers can also send an email to the customer care team to get assistance with their queries. The email address for customer care is service.bank@kotak.com.

Chat

Kotak Bank also offers a live chat feature on its website and mobile app, where customers can chat with a representative and get help with their queries.

Branch Visit

Customers can visit their nearest Kotak Bank branch and speak to a customer care executive in person.

Other ways to contact Kotak Bank customer care

Apart from the above methods, customers can also contact Kotak Bank customer care through the following channels:

Social media

Customers can reach out to Kotak Bank on its official social media pages on Facebook, Twitter, and LinkedIn.

WhatsApp

Customers can also use the WhatsApp chatbot feature on the Kotak Bank website to get assistance with their queries.

IVR

Customers can use the Interactive Voice Response (IVR) system to get information about their accounts or transactions.

Also Read IDFC First Bank Customer Care Number, Email, Whats app – Click here To Read

Escalating complaints to Kotak Bank’s grievance redressal cell

If you are not satisfied with the resolution provided by the customer care team, you can escalate your complaint to Kotak Bank’s grievance redressal cell. The cell is responsible for addressing customer complaints and ensuring a fair and prompt resolution. You can reach out to the grievance redressal cell through the following channels:

Phone

Call the toll-free number 1800 209 5600 (timings: Monday to Friday, 10 am to 6 pm)

Email

Send an email to service.excellence@kotak.com
Online form: Fill out the online grievance redressal form available on the Kotak Bank website.

Conclusion

In conclusion, Kotak Bank customer care is a vital resource for customers who require assistance with their accounts or have queries related to the bank’s products and services. The bank offers several convenient channels for customers to get in touch with the customer care team, including phone, email, chat, and branch visit. Customers can also escalate their complaints to Kotak Bank’s grievance redressal cell if they are not satisfied with the resolution provided by the customer care team. We hope that this article has provided you with the necessary information regarding Kotak Bank customer care Number.

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