In this article, we’ll cover everything you need to know about Kotak Bank customer care number, including how to reach them, the services they offer, and more.As one of the most popular private banks in India, Kotak Mahindra Bank has a strong reputation for providing reliable banking services to its customers. However, like any other financial institution, there may be times when you need to contact their customer care team for assistance with your account or to resolve any issues.
Introduction to Kotak Bank and the importance of customer care
Kotak Mahindra Bank is a private sector bank that offers a comprehensive range of banking and financial services to customers in India. The bank has a strong presence across the country, with over 1,600 branches and 2,500 ATMs. Kotak Bank’s customer care team is an essential resource for customers who require assistance with their accounts or have queries related to the bank’s products and services.
The customer care team at Kotak Bank is trained to provide prompt and efficient support to customers. Whether you have a query related to your account balance, need help with a transaction, or have a complaint, the customer care team is available to assist you.
Kotak Bank customer care number, Email, Website, Office Address
Kotak Bank customer care number for banking queries
If you have a query related to your Kotak Bank savings or current account, you can call the following customer care numbers:
- For banking services, call 1860 266 2666 or 1860 266 0811 (timings: 24×7)
- For NRI banking services, call +91 22 6600 6022 (timings: Monday to Saturday, 9:30 am to 6:30 pm)
Kotak Bank customer care number for credit card queries
If you have a query related to your Kotak Bank credit card, you can call the following customer care numbers:
For credit card services, call 1860 266 2666 or 1860 266 0811 (timings: 24×7)
For NRI credit card services, call +91 22 6600 6022 (timings: Monday to Saturday)
Kotak Bank customer care number for demat account queries
If you have a query related to your Kotak Securities demat account, you can call the following customer care number:
For demat account services, call 1800 209 9191 (timings: Monday to Friday, 8 am to 6 pm)
Kotak Bank customer care number for loan queries
If you have a query related to your Kotak Bank loan, you can call the following customer care numbers:
- For personal loan, call 1860 266 2666 (timings: 24×7)
- For home loan, call 1860 266 2666 (timings: 24×7)
- For car loan, call 1860 266 2666 (timings: 24×7)
- For other loans, call 1800 102 6022 (timings: Monday to Saturday, 9:30 am to 6:30 pm)
| Service | Contact No. | Working Timings |
| 811 Digital Account | 1860 266 0811 | 9.30 AM to 6.30 PM (Monday to Saturday excluding Bank holidays) |
| Banking Related Complaints | 1860 266 2666 | 24*7 |
| Credit card and Credit Card mis-sell Related Helpline | 1860 266 2666 | 24*7 |
| Personal, Payday and Home Loan | 1860 266 2666 | 9:00 AM to 7:00 PM (Monday to Saturday excluding holidays) |
| Car loan /Two Wheeler Loan | 1800 209 5732 | Mon – Fri (9:30 AM – 6:30 PM) |
| Commercial Vehicles Finance Loan / Gold loan / Agriculture loan | 1800 209 5600 | Mon – Sat (9:30 AM – 6:30 PM, Except on Bank Holidays) |
| Personal, Payday and Home Loan | 1860 266 2666 | 9:00 AM to 7:00 PM (Monday to Saturday excluding holidays) |
| Fraud or any unauthorized transaction in your Account / Credit Card | 1800 209 0000 | 24*7 |
| Consumer Durable Loan, Smart EMI Card, Debit Card EMI | 1860 266 7777 | 09:30 AM to 07:00 PM (Monday to Saturday excluding holidays) |
| NETC Fastag | 1860 2666 888 (Local call charges applied) | 24*7 |
| NETC Fastag | 1800 3006 9090 | 24*7 |
| Agri SME Business | 1860 266 5700 | Monday to Saturday (9:30 am to 6:30 pm, excluding holidays) |
Kotak Bank Customer Care Email id
| Service | Email id |
| Kotak Car Finance | service.carfinance@kotak.com |
| Kotak NETC FASTag | fastag.support@kotak.com |
| Kotak ESG | esg.connect@kotak.com |
| Kotak Securities | service.securities@kotak.com |
| Kotak SME Banking | customerfirst@kotak.com |
| Kotak Debit Card Insurance | dc.insurance@kotak.com |
| Kotak general banking services | service.bank@kotak.com |
| Kotak credit card services | service.cards@kotak.com |
| Kotak debit card services | debitcard@kotak.com |
| Kotak Securities account | ks.servicedesk@kotak.com |
| For other queries | service@kotak.com |
Kotak Bank Official Website
Registered Office Address
Kotak Mahindra Bank
Registered Office27 BKC, C 27,
G Block,Bandra Kurla Complex,
Bandra (E), Mumbai – 400051
Customer Care For NRI Customers
Kotak bank has Different Customer Care numbers for NRI customers and for customers from abroad.Here are customer care numbers for different countries. Customers can call following toll free numbers from different countries.
| Country | Number |
| USA | 1855-3656767 |
| AUSTRALIA | 001180044990000 |
| HONG KONG | 00180044990000 |
| UK | 0080044990000 |
| CANADA | 18557684020 |
| SINGAPORE | +658001013054 |
| UAE | 80001830148 |
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Different ways to contact Kotak Bank customer care
Kotak Bank offers several convenient channels for customers to get in touch with the customer care team. These include:
Phone
Customers can call the customer care number to speak to a representative and get assistance with their queries. Kotak Bank has dedicated customer care numbers for different types of queries, as discussed in the next sections.
Customers can also send an email to the customer care team to get assistance with their queries. The email address for customer care is service.bank@kotak.com.
Chat
Kotak Bank also offers a live chat feature on its website and mobile app, where customers can chat with a representative and get help with their queries.
Branch Visit
Customers can visit their nearest Kotak Bank branch and speak to a customer care executive in person.
Other ways to contact Kotak Bank customer care
Apart from the above methods, customers can also contact Kotak Bank customer care through the following channels:
Social media
Customers can reach out to Kotak Bank on its official social media pages on Facebook, Twitter, and LinkedIn.
Customers can also use the WhatsApp chatbot feature on the Kotak Bank website to get assistance with their queries.
IVR
Customers can use the Interactive Voice Response (IVR) system to get information about their accounts or transactions.
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Escalating complaints to Kotak Bank’s grievance redressal cell
If you are not satisfied with the resolution provided by the customer care team, you can escalate your complaint to Kotak Bank’s grievance redressal cell. The cell is responsible for addressing customer complaints and ensuring a fair and prompt resolution. You can reach out to the grievance redressal cell through the following channels:
Phone
Call the toll-free number 1800 209 5600 (timings: Monday to Friday, 10 am to 6 pm)
Send an email to service.excellence@kotak.com
Online form: Fill out the online grievance redressal form available on the Kotak Bank website.
Conclusion
In conclusion, Kotak Bank customer care is a vital resource for customers who require assistance with their accounts or have queries related to the bank’s products and services. The bank offers several convenient channels for customers to get in touch with the customer care team, including phone, email, chat, and branch visit. Customers can also escalate their complaints to Kotak Bank’s grievance redressal cell if they are not satisfied with the resolution provided by the customer care team. We hope that this article has provided you with the necessary information regarding Kotak Bank customer care Number.
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FAQs – Kotak Bank Customer Care Number
Q – What is the Kotak Bank customer care number for general banking services?
Ans – The Kotak Bank customer care number for general banking services is 1860 266 2666.
Q – What is the Kotak Bank customer care email for debit card queries?
Ans – The Kotak Bank customer care email for debit card queries is debitcard@kotak.com.
How can I chat with the Kotak Bank customer care team?
Ans – You can chat with the Kotak Bank customer care team through the chatbot feature on the Kotak Bank website, the WhatsApp chatbot feature on the website, or the Kotak Bank mobile app.
Q – What is the Kotak Bank customer care number for demat account queries?
Ans – The Kotak Bank customer care number for demat account queries is 1800 209 9191.